Conflict Resolution
Anytime within 2 weeks of order
|Online
Conflict is an unavoidable part of life and it can occur in any industry or workplace. Unresolved conflict can have a detrimental effect on a business as it can affect productivity and moral, and it can also have a negative impact on the mental wellbeing of employees.
Time & Location
Anytime within 2 weeks of order
Online
About the event
This course is designed to help employees understand the common reasons why conflict arises, and provides advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. It looks at different types of conflict, how a conflict can develop through stages and both external and internal conflicts. It covers how to deliver effective communication, including emotional intelligence, tone of voice and body language, and how these are key to resolving conflict. It also explores de-escalation and the L.E.A.D method for conflict resolution.
Tickets
General Admission
BID Members Only!
£0.00
Total
£0.00